RegardingID Archive | Experian employing voice-identifying biometrics

Thursday, June 19, 2008

Experian, a credit agency, has begun utilizing voice ID biometrics with their call center, according to a Computer Weekly article. The service, called VoiceCheck, has been implemented with VoiceVault, a biometric identity firm and is expected to enable Experian call center agents more time helping the client and less verifying their identity.

To register a customer must only record their voice, which will store the data of over 130 voice characteristics into Experian’s data storage. The expected reduction in call times is about thirty seconds per call which is expected to result in about 75% drop in costs associated with caller identification.

Read the full article here.

Social Security Administration adds authentication to online statements

The U.S. Social Security Administration contracted with Experian to add fraud prevention services for secure authentication to access the new online Social Security Statement.

The new online Social Security Statement provides Social Security earnings and benefit information, as well as estimates to help people plan for retirement. It also gives estimates for disability and survivors benefits. With the online statement, users can see whether their earnings are accurately posted to their Social Security records.

U.S. government working group awards enhanced mobile security contract

The U.S. government’s Advanced Analytic Capabilities Subgroup of the Technical Support Working Group (TSWG) has awarded a research and development contract to voice biometrics technology provider Agnitio Corp. to speed up development and deliver an improved capabilities for voice biometrics-based mobile phone security.

Clarity Services enlists Experian for identity verification and fraud detection

Clarity Services, a provider of thin-file and underbanked consumer data reporting, has called on Experian to provide identity verification and fraud detection services for its subprime market product.

AGNITIO unveils mobile voice biometric product

AGNITIO announced the launching of KIVOX mobile, a product for secure authentication in mobile devices using a person’s voice.

During the Voice Biometric Conference held in New York, AGNITIO showed the capabilities of the new software that is able to perform a voice authentication on Android smart phones or tablets without being connected to a network.

Centers for Medicare & Medicaid Service chooses two-factor credentialing system

The Centers for Medicare & Medicaid Services (CMS) have chosen Experian and Symantec’s joint two-factor credentialing product for enterprise remote identity proofing and multi-factor authentication credentialing. This decision is part of Science Applications International Corporation’s $78 million contract to help CMS solve problems in conjunction with serving the uninsured population.

LexisNexis adds interactive voice technology for identity proofing

LexisNexis Risk Solutions has added interactive voice response technology (IVR) from Angel, a provider of cloud-based customer engagement management products, for its LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics product.

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Experian employing voice-identifying biometrics