Identity, Security, Payments, Biometrics, Smart Cards and Authentication News

Experian employing voice-identifying biometrics

Thursday, June 19, 2008

Experian, a credit agency, has begun utilizing voice ID biometrics with their call center, according to a Computer Weekly article. The service, called VoiceCheck, has been implemented with VoiceVault, a biometric identity firm and is expected to enable Experian call center agents more time helping the client and less verifying their identity.

To register a customer must only record their voice, which will store the data of over 130 voice characteristics into Experian’s data storage. The expected reduction in call times is about thirty seconds per call which is expected to result in about 75% drop in costs associated with caller identification.

Read the full article here. [end] 

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